Why does the color on my monitor look different than what I received? 

This is one of the most commonly asked questions in the printing industry. The answer is very simple. There are millions of different types of monitors and monitor settings. Some are very bright, some are dark, some are average quality, some are great quality, etc. Also monitors use RGB, Red, Green, Blue, to show colors. Taking this into consideration, the most important thing now is the fact that a monitor has the ability to create a more vivid and intense color than actually possible. The reflection of the light going into your eye from the monitor, will give you a different color and brightness than the light reflecting the paper then going into you eyes. The monitor creates a light, while as the paper relies on the reflection of the ambient light, which is also different from place to place, to reflect an image into your eyes causing a different appearance.

If I provide a color proof, will you match it on press?

No. We do not match any proofs on press. We print directly from your digital file.

 

At what resolution should I submit my files?

Files should be submitted at least at 300 DPI. Submitting a file less than 300 DPI might cause it to look blurry & we will not be responsible.

When I design with a border, is the border going to always be even all around?

When designing with a border, the more space you leave around the card, the better the card will look. If you leave very little room, any minor factor will cause the card to be slightly uneven either to bottom or left to right. This is completely normal in the printing industry. There are many reasons why this occurs. Whenever you buy paper it comes cut to a size many times by a guillotine. If it is guillotine cut, there is a very good chance that the paper will be slightly smaller or uneven in some parts. After this, the paper is fed into printing machine. There is some tolerance also in the press. The next step is UV coating (if applicable). After, it gets either slit or again guillotine cut to get to the final size. Any minor movements thru out these processes may make a difference even as large as 1/16th of an inch or more in any type of printed piece. Ultimately, it is not recommended to design with borders, but if its necessary, we will make a great effort to try to keep the job as good as possible but always remember there is some inevitable tolerance that must be taken into consideration.

 

What colors do you use to print? Can I use PMS colors?

Creative Co1520 ONLY prints in CMYK. No Pantone, PMS, or RGB colors.

What do I do if the size I want to print is not listed in the website? 

When this happens what you should do is either give us a call or just select a size that will fit into that particular size. For example, if you want a 5 x 8 choose 6x8 or if you want a 5 x 4 choose a 4 x 6 or 1/4 page and then let us know so we can cut to size.

What is UV Coating?

UV coating is a liquid like a varnish with a lamination-like appearance used to instantly dry and shine printed paper. The liquid is applied with a coating tower on to the paper. After it passes through extremely intense Ultra Violet lights that instantly dry the ink on the paper. With the UV liquid Flyer Studios uses, you well get extremely high gloss and shine as a standard for business cards and postcards. UV has many advantages. When UV coating is applied, the printed material will never fade off in someone's wallet or hand or even the sun. (If you are going to use your postcards as a mailer and you are going to send them to get printed on, please ask us to NOT UV coat your postcards cause the ink will smear when the machine tries to print on your postcards).

Is UV Coating mandatory?

No, you may choose to print on our NON UV cover stock if you prefer at the same price.

Can I write or print on UV Coating?

You may use a sharpie pen to write on it but it is not 100% affective. If you need to write or print on your postcards please let us know at the time of your order and we will use our NON UV paper. (NONUV takes a little longer to print)

If I need to cancel an order, is this possible?

Due to our fast turnarounds Creative Co1520 will make a great effort to TRY and cancel an order or replace files for you, but please keep in mind that once your job is plated we will not be able to stop or replace files. It is impossible to try and cancel or even change something the next day of the order. Please make sure all your files are ready and finalized before you place your orders.

What are the payment terms?

Creative Co1520 does not offer credit to any customer. All orders must be payed in full before going to print, no exceptions. We take all major credit cards and also paypal.

Will I always receive the exact amount and the exact size of what I order? 

As industry standard, you will receive within 5% more or less due to errors and make ready files. As far as the final size, due to INEVITABLE tolerences in paper mills, on printing presses, and on cutters, the final size of your may vary slightly. For example, if you submit a 4 x 6 the final size can really be as small as 3 7/8 x 5 7/8 (3.875 x 5.875). This is a printing standard and completely ACCEPTABLE.

What freight carrier do you use for shipping?

We use USPS, UPS, and Fedex.

 

Does Creative Co1520 Guarantee Colors? 

NO, we DO NOT Guarantee colors. In GangRun OffSet Color Printing, You Can Not Guarantee Colors but we do get very close to it's original color On GangRun Printing Is All A Gamble, (This is why they are so affordable and fast).

I Printed A Job Last Month, Could I Get The Same Colors As My Old Jobs Printed Before With Creative Co1520?

No, Colors Printed On An Old Print Run Will NEVER Look The Same. You Will Get A Totally New Color On Each New Run You Print.

 

Customer Service Hours
Monday - Friday
9:00 am - 5:00 pm EST
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